Terms & Conditions

1. Acceptance of These Terms

These Terms & Conditions (“Terms”) govern your use of the Website and any enquiry, proposal, or engagement with DevOCraft Tech Private Limited (“DevOCraft”, “we”, “us”, or “our”). “You” or “Client” means the person or organisation using the Website or engaging our services.

By using the Website or submitting an enquiry, you agree to these Terms. If you are acting for an organisation, you confirm that you are authorised to do so. If you do not agree, please do not use the Website.

2. Use of the Website

You may use the Website for lawful purposes only. You agree not to:

• submit false, misleading, or impersonated enquiries, or information belonging to someone else without permission;
• attempt to gain unauthorised access to the Website or any system or network connected to it;
• introduce malware, overload the Website, or interfere with its operation or security;
• scrape, copy, or reproduce Website content in bulk by automated means; or
• use the Website in breach of any applicable law, including the Information Technology Act, 2000.

We may restrict or block access to anyone who breaches these Terms.

3. Website Content and Intellectual Property

The Website, including its text, design, graphics, logos, and code, is owned by or licensed to DevOCraft Tech Private Limited. You may view and share pages for personal or internal business use, but you may not copy, modify, or reuse Website content commercially without our written permission.

Client names, logos, screenshots, and case studies shown in our portfolio belong to their respective owners and are shown with permission. Their appearance does not give you any right to use them.

We aim to keep Website content accurate and current, but descriptions, examples, and prices are provided for general information and may change without notice.

4. Enquiries, Estimates, and Proposals

• Submitting an enquiry or using the pricing estimator does not create a contract and does not oblige either party to proceed.
• Estimates shown on the Website are indicative. Prices marked “from” are minimums, and items marked “custom quotation” are priced only after we review your requirements.
• A binding engagement begins only when you accept our written proposal, quotation, or agreement (the “Proposal”), which sets out the scope, deliverables, timeline, price, and payment schedule.
• Proposals are valid for the period stated in them, or 30 days from issue if no period is stated.
• If a signed agreement or Proposal conflicts with these Terms, the signed agreement or Proposal prevails for that engagement.

5. Pricing, Discounts, and Taxes

• The starting price of ₹999 applies to a limited, defined starter deliverable for the selected service. The final price depends on the add-ons you select and the scope confirmed in the Proposal.
• Add-on prices currently include a promotional discount of 50%. Promotional discounts apply to the prices shown at the time your Proposal is issued and may be changed or withdrawn for future enquiries at any time. They cannot be combined with other offers unless stated in writing.
• Recurring (monthly) charges are billed separately from one-time project fees and continue until cancelled in accordance with the Proposal.
• Prices are in Indian Rupees unless stated otherwise and exclude Goods and Services Tax (GST) and other applicable taxes, which are charged in addition where required.
• Third-party costs, such as domain registration, hosting, databases, paid APIs, AI usage, software licences, app store fees, and payment gateway charges, are not included unless the Proposal says so. They are payable to the provider or reimbursed to us at cost.
• Work that falls outside the agreed scope, including additional features, pages, or revision rounds, is quoted separately as a change request before it begins.

6. Payment Terms

• Payments are due according to the schedule in the Proposal. Unless stated otherwise, an advance payment is required before work begins and the balance is payable on milestones or on delivery.
• Invoices are payable within 7 days of issue unless the Proposal specifies another period.
• If a payment is overdue, we may pause work, withhold deliverables, or suspend hosted services until it is received. Timelines are extended by the period of any delay.
• Advance payments secure scheduling and cover work performed. Refunds, if any, are limited to amounts paid for work that has not been started and are handled as set out in the Proposal.

7. Client Responsibilities

To help us deliver on time, you agree to:

• provide accurate requirements, content, branding materials, and feedback within agreed timeframes;
• provide access to accounts, systems, and third-party services needed for the project;
• ensure that you own or have permission to use all text, images, data, trademarks, and other materials you provide, and that their use does not infringe anyone’s rights or break any law; and
• comply with data protection laws for personal data of your own customers or users that you ask us to process or that your product collects.

Delays in providing materials, access, approvals, or feedback may extend the timeline and, where they cause additional work, may be charged as a change request.

8. Delivery, Acceptance, and Warranty

• We deliver the work described in the Proposal, share previews at agreed milestones, and work through your feedback within the agreed revision rounds.
• Deliverables are treated as accepted when you approve them in writing, when they are launched or used in production, or 7 days after delivery if no material defect has been reported.
• Unless the Proposal states otherwise, we provide a 30-day post-launch warranty period during which we fix, at no extra cost, defects that cause the deliverables not to work as described in the agreed scope.
• The warranty does not cover issues caused by changes made by anyone other than us, third-party services or platform updates, misuse, hosting environments we do not manage, or new feature requests. Ongoing maintenance and support are available under a separate arrangement.

9. Ownership of Deliverables

• Unless the Proposal says otherwise, ownership of the custom work we create specifically for you transfers to you once we receive full and final payment for the engagement.
• We retain ownership of our pre-existing tools, frameworks, templates, components, and know-how. Where they form part of your deliverables, you receive a non-exclusive, perpetual licence to use them as part of those deliverables.
• Open-source software and third-party services remain subject to their own licences and terms, which you agree to follow.
• Unless you ask us not to or a confidentiality agreement prevents it, we may name you as a client and show non-confidential parts of the work in our portfolio, case studies, and marketing materials.

10. Third-Party Services and Platforms

Projects often rely on third-party services such as hosting providers, app stores, payment gateways, email services, and AI model providers. Their availability, pricing, policies, and approval processes are outside our control. For example, app store approval depends on the relevant platform’s rules, and payment gateway activation depends on the provider’s own verification. We are not liable for outages, changes, rejections, or charges imposed by third parties.

11. AI-Enabled Features

Where a project includes artificial intelligence features, outputs are generated by models that can produce inaccurate, incomplete, or unexpected results. AI features are designed to assist, not replace, human judgement. You are responsible for reviewing AI outputs before relying on them, particularly for decisions that are legal, financial, medical, or otherwise significant, and for using AI features in line with the applicable provider’s terms and the law.

12. Results Are Not Guaranteed

We work to agreed specifications and good industry practice, but we do not guarantee particular business outcomes. In particular, search engine rankings, traffic, conversion rates, revenue, and app store placement depend on factors outside our control and are not guaranteed.

13. Confidentiality

Each party will keep the other’s confidential information private and use it only for the engagement. This does not apply to information that is public, already known to the recipient, independently developed, or required to be disclosed by law. On request, we sign a mutual non-disclosure agreement, which prevails over this clause where the two differ.

14. Data Protection

Our handling of personal data collected through the Website is described in our Privacy Policy. Where we process personal data on your behalf as part of a project, we do so only on your documented instructions, keep it confidential and secure, and return or delete it at the end of the engagement unless the law requires otherwise. You remain responsible for having a lawful basis and appropriate notices for that data.

15. Disclaimer

To the extent permitted by law, the Website and its content are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or uninterrupted availability. Services are warranted only as set out in these Terms and the Proposal.

16. Limitation of Liability

• To the extent permitted by law, our total liability arising out of or relating to an engagement is limited to the fees you paid us for the specific services that gave rise to the claim.
• We are not liable for indirect, incidental, special, or consequential losses, including loss of profits, revenue, business, goodwill, or data, even if we were told they were possible.
• Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud or wilful misconduct.

17. Indemnity

You agree to indemnify DevOCraft Tech Private Limited against claims, losses, and costs (including reasonable legal fees) arising from materials you provide to us, your use of the deliverables in breach of law or third-party rights, or your breach of these Terms.

18. Suspension and Termination

• Either party may end an engagement by written notice if the other materially breaches these Terms or the Proposal and does not remedy the breach within 15 days of notice.
• Either party may also end an engagement as permitted in the Proposal.
• On termination, you pay for work completed and costs incurred up to the termination date, and we hand over the completed work you have paid for.
• Clauses that by their nature should continue, including payment, ownership, confidentiality, liability, and governing law, survive termination.

19. Events Beyond Our Control

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, such as natural disasters, epidemics, government action, war, power or internet outages, or failures of third-party service providers. The affected party will notify the other and resume performance as soon as reasonably possible.

20. Governing Law and Disputes

These Terms and any engagement are governed by the laws of India. The parties will first try to resolve any dispute in good faith through discussion for at least 30 days. If the dispute is not resolved, the courts having jurisdiction over the registered office of DevOCraft Tech Private Limited have exclusive jurisdiction.

21. General

• Changes: we may update these Terms from time to time. The version on this page applies to your use of the Website from the date shown. Changes do not affect a Proposal already accepted unless both parties agree in writing.
• Entire agreement: these Terms and any accepted Proposal or signed agreement form the entire agreement for an engagement and replace earlier discussions about it.
• Severability: if any provision is found invalid or unenforceable, the remaining provisions continue in effect.
• No waiver: failing to enforce a provision does not waive the right to enforce it later.
• Assignment: you may not transfer your rights under an engagement without our written consent. We may use qualified subcontractors and remain responsible for their work.
• Notices: notices under these Terms may be sent by email to the addresses the parties use for the engagement, or to info@devocraft.in for notices to us.

22. Contact Us

For questions about these Terms, contact DevOCraft Tech Private Limited at info@devocraft.in. For questions about personal data, see our Privacy Policy.